PayGuard Secure Payments
PayGuard is an innovative payment solution that empowers contact centers to securely accept payments across multiple channels while ensuring full PCI compliance. By masking sensitive data and streamlining the payment process, PayGuard helps businesses reduce liability and operational costs.
Omnichannel Payment Solution
PayGuard® is a secure payment solution, for any organisation taking or wanting to take Card payments from their customers over the phone, via web chat, online or social media.
PayGuard is quick and simple to setup and has integrations with over 100 payment gateway providers. Customers can use PayGuard for one-off payments, recurring-payments, refunds and tokenisation
Streamlined Compliance & Reduced Risk
PayGuard significantly reduces a company’s scope when it comes to compliance with PCI DSS. Reducing the burden of compliance on businesses, and helping them focus on what they do best.
PayGuard also supports company’s compliance with other standards including GDPR, MiFID II, and PSD2.
PayGuard Features
Comprehensive features to enable businesses of all shapes and sizes to handle secure payments over any channel, in a fully secure and compliant way
Omnichannel Payments
Handle payments over the telephone, or via digital channels like Webchat, Email, Social, and SMS
Simple User Interface
Simple to use standalone or iframe based interface enables agents to conduct the payment process
Single and Recurring Payment
Process single payments in real time, or set up scheduled and recurring payments
Payment Gateways
Pre-integrated with over 100 gateways including popular providers like Stripe, Worldpay, Sage and Adyen_
Automated Payments
Automated IVR option, to enable 24-7-365 payments without the need for agents to be involved_
Refunds and Tokenisation
PayGuard supports refunds, and the ability for company’s to “save card” for future use (through tokenisation)_
Secure & PCI Compliant
PayGuard is fully compliant as a Level 1 Service Provider against PCI DSS V4.0_
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API Integrations
Comprehensive suite of APIs to enable deeper integrations into CRMs and other customer applications
Platform Agnostic
PayGuard is agnostic when it comes to telephony, PBX and Contact centre – making it easy to adopt into almost any environment
Wildix & ipSCAPE Integration
PayGuard is carrier and platform agnostic meaning it can be deployed alongside almost any customer environment.
PayGuard also has existing integrations with both the Wildix PBX/UC environment, and ipSCAPE’s Cloud Contact Centre.
COTU partners can easily add PayGuard to their portfolio and offer it alongside their existing core UC and CC propositions. Creating more value and increasing customer retention.
