Voicespider is a feature-rich, cloud IVR, queuing and recording solution with a self provisioning, self managed reseller capability. 

Cloud Call Queuing eliminates engaged tones 

Even if your customer’s end point is busy, Voicespider can queue their customer’s calls in the cloud, holding their position until the endpoint is available.  No more frustration from individuals getting repeated engaged tones when they call and all the lines are busy. 

Smart Callback configuration holds the caller’s allocated position, and then bridges them to the destination number through a callback when they reach the front of the queue.  Calls are handled in the same time as if they had remained physically in the queue. 

Live Dashboards and Reporting

Display dynamic ‘to the second’ live call statistics, fully customisable to suit the business requirements.  

Deliver key management information automatically daily, weekly or monthly. 

Run and export CDR and other activity reports to dig deep into your data however you wish. 


VoiceSpider Features


Multi-Layered Reseller Access

Separate access hierarchy for Resellers, Sub-Resellers and End Customer Users

Module Based Solution

Manage each element of the platform independently, grant modular access on a per-user basis

Drag and Drop Builder

Build IVRs with ease with our unique ‘infinite canvas’, allowing simple oversight of complete IVR flows.

Eliminate that engaged tone

Queue your calls in the cloud, while waiting for an available line at customer site(s).

Smart Callback Configuration

Hold callers’ place in the queue, and call them back when they reach position 1.

Globally Available

Hosted across the globe in multiple locations, providing a true global cloud solution.

Bring your own Trunks

We can connect to your carrier or your customer’s carrier for inbound and outbound calls if required.

Audit Logs

All interactions are logged within the system allowing you to easily track users and changes

Dashboards and Reporting

Create Live Dashboards, Schedule Reports and run CDR and activity reports to dig deep into your data

Sign up as a partner today!