ipSCAPE Cloud Contact Centre
ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams.
Respond to your customers through their preferred channel
ipSCAPE offers a variety of communication channels – calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions.
Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.
Multi-channel communication options for your business to bring your customer experience strategy to life.
Quality Assurance, call recording and PCI Payment tools to achieve contact centre compliance objectives.
Build resilient contact centres with business continuity options that are flexible and robust.
Provide unparalleled customer support experiences for help desks.
Make data-driven decisions through visualising customer data
Gain complete visibility into your contact centre’s performance such as the call volumes, reasons for customer queries and customer satisfaction scores.
ipSCAPE integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.
Access a complete solution with all features you need in one licence price
ipSCAPE is a complete CCaaS solution with Dialler, Agent Scripting, Call Recording and Quality Assurance and other advanced features available.
Service customers effectively using ipSCAPE’s call centre Inbound Voice
Create flexible inbound campaigns with access to control features such as:
- Skills-based routing
- Call Recording
- Intelligent IVR
- Maintain Position in Queue
- Agent and Queue Call Backs
- Play Announcement
- Virtual Agent Voice
ipSCAPE’s cloud contact centre software provides a seamless experience leveraging Web Services. Callers are recognised and the call is automatically routed to the relevant team.
Our multi-channel cloud contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights. Easily integrate with a range of CRMs, Business Intelligence and Workforce management tools. ipSCAPE offers access to a library of APIs to facilitate connectivity with other applications and tools to optimise performance and productivity. Here are some of the integrations from leading providers:
Continue to use Microsoft Teams with our ipSCAPE Teams integration
Integrate with Microsoft Dynamics to Combine Contact Centre and CRM
Enhance your statistics with custom reports based on your needs
Take payments in a safe and compliant manner through multiple integrations with payment service providers
Improve the sales journey for a customer with the CTI interation
Improve customer service with the CTI integration simplifying your workflow
Give your customers the support they need, fast
Process customer recordings to improve communication and future interaction
Maximize performance levels and competency for your organization