AI Unified Response Agents
Built for the channel, AURA enables businesses to automate voice, messaging, and email interactions with intelligent AI agents that deliver human-like experiences, reduce costs, and unlock new revenue streams.
Agentic AI powered by AURA
AURA introduces the next generation of AI-driven agents that can act with autonomy and purpose, using the latest in Speech-to-speech technology.
Unlike traditional chatbots or IVRs, Agentic AI understands context, draws on knowledge bases, and integrates seamlessly with your UC & CC platforms.
With AURA, businesses can automate customer interactions across voice, web, messaging, and email — delivering faster, more natural, and more accurate responses.
Empower your organisation to provide service that feels human, at scale.
Human-like interactions, and real world actions
At the core of AURA lies a powerful Speech-to-Speech enabled LLM, knowledge base and catalogue of integrations, enabling AI Agents to undertake intelligent context specific, natural conversations and real world actions on behalf of customers.
By combining intelligence with connectivity, AURA delivers real business value — enabling smarter automation, better outcomes, and stronger customer engagement.
AURA Key Features
AURA provides multi-channel automated interactions, using the latest AI Speech-to-speech technology delivering human like conversations, powered by customer specific knowledge and integrations. All configured through a channel-ready simple to use UI.
Speech to Speech AI
Enable natural, real-time voice interactions without delay or robotic tone. AURA AI feels human; delivering faster, more engaging customer conversations.
Omnichannel Engagment
One agent, multiple channels. AURA handles voice, messaging, email, and web; ensuring customers get consistent service across every touchpoint.
Knowledge-Driven Responses
Empower agents with access to dynamic knowledgebases. AURA uses curated content to deliver accurate, up-to-date answers tailored to your business.
LLM-Powered Intelligence
Built on cutting-edge large language models, AURA understands context, nuance, and intent — enabling meaningful, context-aware interactions.
Smart Integrations
Connect with Email, Calendars, CRMs, and third-party apps. Streamline processes and deliver automation that fits directly into existing workflows.
24-7-365 Coverage
Provide round-the-clock coverage. AURA operates 24/7/365 — delivering consistent support during working hours, evenings, weekends, and holidays.
Human Escalation
When complexity demands a human touch, AURA hands over seamlessly to live agents to avoid customers not achieving their desired outcome.
Analytics & Insights
Interactions are captured and transcribed, providing businesses with insights into performance, customer needs, and opportunities for improvement.
Channel-First Deployment
AURA is designed for partners. It integrates natively into UC & CC environments, giving resellers and MSPs an AI solution they can deploy with confidence.
Real Business Impacts
AURA isn’t just another AI assistant — it delivers measurable outcomes that matter. By combining advanced AI with seamless integration into your communications stack, AURA transforms how businesses engage with customers.
With AURA businesses can:
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Reduce costs through automation and faster resolution of routine interactions.
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Improve customer satisfaction with natural, human-like conversations, available 24/7/365.
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Unlock new revenue streams by enabling partners to deliver cutting-edge AI capabilities directly to their customers.
Backed by the power of speech-to-speech AI, large language models, and integration-ready architecture, AURA gives you the confidence to scale service while improving efficiency.
