ipSCAPE Cloud Contact Centre

ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams.

Respond to your customers through their preferred channel

ipSCAPE offers a variety of communication channels – calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions.

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Sales

Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.

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Customer Service

Multi-channel communication options for your business to bring your customer experience strategy to life.

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Compliance

Quality Assurance, call recording and PCI Payment tools to achieve contact centre compliance objectives.

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Business Continuity

Build resilient contact centres with business continuity options that are flexible and robust.

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Support

Provide unparalleled customer support experiences for help desks.
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Make data-driven decisions through visualising customer data

Gain complete visibility into your contact centre’s performance such as the call volumes, reasons for customer queries and customer satisfaction scores.

ipSCAPE integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.

Access a complete solution with all features you need in one licence price

ipSCAPE is a complete CCaaS solution with Dialler, Agent Scripting, Call Recording and Quality Assurance and other advanced features available.

Service customers effectively using ipSCAPE’s call centre Inbound Voice

Create flexible inbound campaigns with access to control features such as:

Skills-based routing
Call Recording
Intelligent IVR
Maintain Position in Queue
Agent and Queue Call Backs
Play Announcement
Virtual Agent Voice

ipSCAPE’s cloud contact centre software provides a seamless experience leveraging Web Services. Callers are recognised and the call is automatically routed to the relevant team.

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Integrations

Our multi-channel cloud contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights. Easily integrate with a range of CRMs, Business Intelligence and Workforce management tools. ipSCAPE offers access to a library of APIs to facilitate connectivity with other applications and tools to optimise performance and productivity. Here are some of the integrations from leading providers: