CX-EX AutoInsights
CXEX is an innovative AI-powered voice analytics platform that transforms raw call recordings into actionable insights, empowering businesses to enhance customer experiences, boost sales, and optimise operations.
Voice Analytics & Insights
AutoInsights is a SaaS conversation intelligence analytics platform.
It is used to analyse voice recordings or chat conversations to gather insights into customer needs, behaviours and identify areas for improvement in CX, EX and Compliance.
Enable businesses to harness the power of sophisticated AI to elevate their customer experience management and operational effectiveness.
Leverage AI for Transformative Results
AutoInsights enables businesses to comprehensively analyse conversational data using powerful, tailor-made AI models that identify actionable insights.
Through customisable and simple to interpret dashboards and reporting, this empowers businesses with the ability to transform and achieve significant improvements in Customer and Employee satisfaction.
CX-EX AutoInsights Features
AutoInsights combines a blend of Natural Language Understanding (NLP), domain-specific language models (DSLMs) and superior speech-to-text technology.
Transcription (Speech to Text)
High precision conversion of spoken words from call recordings, capturing every nuance. Presented in a media player for easy playback and review.
Call Summarisation
Provides concise summary of calls, both structured and unstructured. Enhances communication efficiency by focussing on key conversation points.
Topic Analysis
Identifies reasons behind customer calls for targeted responses. Supports the development of insights-driven service strategies.
Customer Experience Analysis
Investigate metrics like repeat calls and unresolved issues. Utilise AI CSAT and AI NPS to automate scoring and gain deeper insights into detractors.
Agent Performance Reports
Offers analytics on agent interactions for performance management and improvement. Guides training based on objective, data driven insights.
Sentiment Analysis
Employ Emotion AI and sentiment scoring for emotional context interpretation. Provides deeper insight into customer attitudes and feelings.
Interaction Analytics Scores
Analyses communication elements like speech pace and overtalk. Aides in refining communication strategies for better engagement._
Sales Optimisation
Improve sales effectiveness by identifying reasons for lost sales, barriers to conversion, customer sentiment, and churn risks.
Compliance and Risk Management
Automate Quality Assurance and Adherence checks to maintain compliance (Regulations, Industry standard, Company policies, etc.) and remove risk.
Integrations enable simplified deployment and adoption
COTU have partnered with CX-EX to integrate AutoInsights with RAMP enabling any existing or new RAMP customers to add AutoInsights.
This integration also enables AutoInsights to easily be used by Wildix and ipSCAPE customers.
COTU partners can easily add AutoInsights to their portfolio and offer it alongside their existing core UC and CC propositions. Creating more value and increasing customer retention.
