Solutions
VoiceSpider
VoiceSpider is a feature-rich cloud IVR, queuing and recording solution with self-provisioning, self-managed reseller capability.
Built for the channel
VoiceSpider gives partners a multi-tenant platform for IVR, intelligent queuing, recording, and reporting — with hierarchy for resellers, sub-resellers, and end customers. Host in the cloud with global reach, bring your own trunks where needed, and give customers the tools to eliminate engaged tones and deliver smart callbacks.
Cloud call queuing
Even if the customer's endpoint is busy, VoiceSpider can queue calls in the cloud and hold position until the endpoint is available — avoiding repeated engaged tones. Smart callback keeps the caller's place and bridges them when they reach the front of the queue.
At a glance
- Multi-layered reseller access. Separate access hierarchy for resellers, sub-resellers and end customer users.
- Module-based solution. Manage each element of the platform independently; grant modular access on a per-user basis.
- Drag and drop builder. Build IVRs with an infinite canvas for clear oversight of complete IVR flows.
- Eliminate that engaged tone. Queue calls in the cloud while waiting for an available line at customer sites.
Key capabilities
Everything your customers need for modern inbound call handling — from drag-and-drop IVR to dashboards and audit trails.
Multi-layered reseller access
Separate access hierarchy for resellers, sub-resellers and end customer users.
Module-based solution
Manage each element of the platform independently; grant modular access on a per-user basis.
Drag and drop builder
Build IVRs with an infinite canvas for clear oversight of complete IVR flows.
Eliminate that engaged tone
Queue calls in the cloud while waiting for an available line at customer sites.
Smart callback configuration
Hold callers' place in the queue and call them back when they reach position one.
Globally available
Hosted in multiple locations for a true global cloud solution.
Bring your own trunks
Connect to your carrier or your customer's carrier for inbound and outbound calls when required.
Audit logs
All interactions are logged so you can track users and changes.
Dashboards and reporting
Live dashboards, scheduled reports, and CDR exports to analyse performance in depth.
Live dashboards and reporting
- Display dynamic live call statistics, fully customisable to suit business requirements.
- Deliver key management information automatically daily, weekly or monthly.
- Run and export CDR and activity reports to analyse your data in detail.