Solutions
CX-EX AutoInsights
CX-EX is an innovative AI-powered voice analytics platform that transforms raw call recordings into actionable insights — helping businesses enhance customer experiences, boost sales, and optimise operations.
Voice analytics & insights
AutoInsights is a SaaS conversation intelligence analytics platform. It analyses voice recordings and chat conversations to gather insights into customer needs and behaviours, and to identify areas for improvement in CX, EX, and compliance. Harness sophisticated AI to elevate customer experience management and operational effectiveness.
Benefits for your business
Turn every conversation into structured insight — without adding manual listening hours. AutoInsights helps leaders spot trends, coach teams with objective evidence, and tighten compliance by making QA scalable. Partners can deploy faster where recordings and platforms are already integrated, so customers see value sooner.
At a glance
- Transcription (speech to text). High-precision conversion of spoken words from call recordings, with playback and review in a familiar media-style workflow.
- Call summarisation. Concise summaries of calls — structured or unstructured — focusing teams on the points that matter.
- Topic analysis. Identify reasons behind customer contacts to target responses and build insight-led service strategies.
- Customer experience analysis. Investigate repeat contacts and unresolved issues; use AI-assisted scoring to deepen insight into detractors and drivers.
See it in action
CX-EX AutoInsights overview
CX-EX AutoInsights features
AutoInsights combines Natural Language Understanding (NLP), domain-specific language models (DSLMs), and superior speech-to-text technology.
Transcription (speech to text)
High-precision conversion of spoken words from call recordings, with playback and review in a familiar media-style workflow.
Call summarisation
Concise summaries of calls — structured or unstructured — focusing teams on the points that matter.
Topic analysis
Identify reasons behind customer contacts to target responses and build insight-led service strategies.
Customer experience analysis
Investigate repeat contacts and unresolved issues; use AI-assisted scoring to deepen insight into detractors and drivers.
Agent performance reports
Analytics on agent interactions for coaching and improvement, grounded in objective conversation data.
Sentiment analysis
Emotion AI and sentiment scoring add context beyond keywords — surfacing attitudes and risk earlier.
Interaction analytics scores
Analyse elements such as pace and overtalk to refine communication strategies and engagement quality.
Sales optimisation
Improve sales effectiveness by surfacing reasons for lost sales, conversion barriers, sentiment, and churn risk.
Compliance and risk management
Automate quality assurance and adherence checks against regulations, industry standards, and internal policies.
Transform your customer experience
Book a consultation to explore how CX-EX AutoInsights can improve insight, coaching, and compliance.
Book a demo