- Company News
Trevor Lovelock on the 2030 Readiness Podcast
Recently our CEO Trevor Lovelock took part in a podcast with seasoned industry veterans to discuss what's driving the next evolution of communications.
14 August 2026
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Insights
Blog
The COTU team provide regular knowledge articles on industry topics and relevant market news. Feel free to browse, or search for what you might be looking for. If there is something you want and can't find, we'd love to hear from you.
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- Compliance
- Insights
- RAMP
Secure Long-Term Call Archiving: Why Regulated Industries Need a Vendor-Neutral Safe Harbour
RAMP delivers secure, vendor-neutral long-term call archiving that meets GDPR, FCA and other compliance rules across any UCaaS or CCaaS platform.
20 April 2026
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- AURA
- Conversational AI
- Insights
Proving the ROI: How Service Providers Can Quantify the Bottom-Line Impact of Conversational AI
Most organizations already believe conversational AI delivers real value. The harder question — and the one that often decides whether a project gets funded — is what it actually changes on the P&L.
2 April 2026
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- Call Analytics
- CXEX
- Insights
The Real ROI of Call Analytics: Turning Conversation Data into Measurable Business Value
Your clients’ contact centers are full of untapped intelligence. Advanced call analytics turns raw recordings into a multi-layered ROI story — cost reduction, revenue protection, risk mitigation, and long-term transformation.
18 March 2026
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- AI Analytics
- Insights
- RAMP
Beyond Storage: How RAMP’s AI Jobs Turn Call Recordings into Actionable Intelligence
RAMP’s AI Jobs automatically transcribe calls, generate CRM notes, flag compliance risks and deliver coaching insights – turning recordings from a cost centre into real business value.
13 March 2026
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- Insights
- RAMP
Platform Migration Without the Recording Headache: RAMP as Your Call Archive Safe Harbour
RAMP removes the biggest risk when migrating UCaaS or CCaaS platforms – acting as a secure, vendor-neutral safe harbour for all your historical call recordings.
10 March 2026
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- CCaaS
- Insights
- ipSCAPE
From Manual Dialling to Predictive Power: How CCaaS Outbound Diallers Deliver Game-Changing ROI for Organisations Outgrowing Their PBX or UC Platform
Legacy PBX and UC outbound programs work — until volume, compliance, and personalisation demands turn them into a bottleneck. Modern CCaaS diallers unlock measurable efficiency, revenue, and agent experience.
5 March 2026
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- CCaaS
- Insights
- ipSCAPE
- Omnichannel
One Agent, Every Channel: Why Omnichannel CCaaS Is the Upsell Your PBX/UC Customers Have Been Waiting For
Customers don’t think in channels — they expect seamless support wherever they happen to be. Voice-only legacy contact centres are a competitive disadvantage; omnichannel CCaaS turns that gap into a natural upsell.
20 February 2026
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