Solutions
AI unified response agents
Built for the channel, AURA enables businesses to automate voice, messaging, and email interactions with intelligent AI agents that deliver human-like experiences, reduce costs, and unlock new revenue streams.
Agentic AI powered by AURA
AURA introduces the next generation of AI-driven agents that can act with autonomy and purpose, using the latest in speech-to-speech technology. Unlike traditional chatbots or IVRs, agentic AI understands context, draws on knowledge bases, and integrates seamlessly with your UC and CC platforms. With AURA, businesses can automate customer interactions across voice, web, messaging, and email — delivering faster, more natural, and more accurate responses — so your organisation can provide service that feels human, at scale.
Benefits for your business
AURA is not just another AI assistant — it delivers measurable outcomes that matter. By combining advanced AI with seamless integration into your communications stack, AURA transforms how businesses engage with customers. Reduce costs through automation and faster resolution of routine interactions; improve customer satisfaction with natural, human-like conversations available 24/7/365; and unlock new revenue streams by delivering cutting-edge AI capabilities to your customers. Backed by speech-to-speech AI, large language models, and integration-ready architecture, AURA gives you the confidence to scale service while improving efficiency.
At a glance
- Speech to speech AI. Enable natural, real-time voice interactions without delay or a robotic tone. AURA feels human — delivering faster, more engaging customer conversations.
- Omnichannel engagement. One agent, multiple channels. AURA handles voice, messaging, email, and web — ensuring customers get consistent service across every touchpoint.
- Knowledge-driven responses. Empower agents with access to dynamic knowledge bases. AURA uses curated content to deliver accurate, up-to-date answers tailored to your business.
- LLM-powered intelligence. Built on cutting-edge large language models, AURA understands context, nuance, and intent — enabling meaningful, context-aware interactions.
AURA key features
AURA provides multi-channel automated interactions using the latest AI speech-to-speech technology — delivering human-like conversations powered by customer-specific knowledge and integrations, all configured through a channel-ready, simple-to-use UI.
Speech to speech AI
Enable natural, real-time voice interactions without delay or a robotic tone. AURA feels human — delivering faster, more engaging customer conversations.
Omnichannel engagement
One agent, multiple channels. AURA handles voice, messaging, email, and web — ensuring customers get consistent service across every touchpoint.
Knowledge-driven responses
Empower agents with access to dynamic knowledge bases. AURA uses curated content to deliver accurate, up-to-date answers tailored to your business.
LLM-powered intelligence
Built on cutting-edge large language models, AURA understands context, nuance, and intent — enabling meaningful, context-aware interactions.
Smart integrations
Connect with email, calendars, CRMs, and third-party apps. Streamline processes and deliver automation that fits directly into existing workflows.
24/7/365 coverage
Provide round-the-clock coverage. AURA operates continuously — delivering consistent support during working hours, evenings, weekends, and holidays.
Human escalation
When complexity demands a human touch, AURA hands over seamlessly to live agents so customers still reach the right outcome.
Analytics & insights
Interactions are captured and transcribed, providing insight into performance, customer needs, and opportunities for improvement.
Self-service
Take control over your AI Agents, with a simple to use self service user interface.
See AURA in action
Book a demo to explore how AURA can automate customer interactions across your communications stack.
Book a demo