Partners

Service providers

COTU gives service providers packaged offers you can wrap with your own managed services: contact centre, voice analytics, AI agents, and compliance tooling.

We stay behind the curtain: you own the customer relationship; we bring the specialist depth when you need it on architecture, migration, and optimisation.

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Why partner with COTU?

Industry expertise across CCaaS, voice, AI, analytics, and compliance
Channel-only — we don't compete with you for the end customer
Curated portfolio of best-in-class SaaS, integrated where it matters
Sales and presales support on your opportunities — demos, scoping, and technical depth
Simple contracts and onboarding — predictable paths to first revenue
Commercials designed to help partners grow revenue and margin
Training, documentation, marketing collateral, demo environments, and ongoing partner support

Common challenges

—Customers expect fixed outcomes while vendors sell features.
—Skills gaps on niche CCaaS and AI products — hard to hire for every line.
—Need for escalation paths that do not undermine your brand with the end customer.

How COTU helps

Structured onboarding for your technical teams — runbooks, labs, and office hours.

Named technical contacts for active deployments — not anonymous queues.

Commercial models that respect MSP economics: recurring use cases, expansion paths, and renewals.

Anchor offers

Explore how each solution helps your customers — click through for capabilities and integrations.

ipSCAPE

Cloud contact centre — lead with CX outcomes.

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VoiceSpider

IVR, queuing, and recording — predictable delivery for resellers and end customers.

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RAMP

Long-term recording archive for compliance-led customers.

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CX-EX

Voice analytics and insight without a science project.

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AURA

Agentic AI for real channels — voice, messaging, email.

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PayGuard

Secure payments embedded in contact centre journeys.

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MyWallboards

Live visibility for Wildix estates — quick-win performance dashboards.

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Benefits for your business

Differentiated managed offers without building product IP from scratch.
Faster proposals — solution patterns we have deployed across similar customers.
Confidence in compliance and resilience narratives when procurement pushes back.

Ready to explore Service providers with COTU? Book a consultation