Solutions
Powerful customer experiences for the AI era
ipSCAPE empowers organisations to build customer moments that build trust, loyalty, and engagement through AI-powered contact centre technology.
What is ipSCAPE?
ipSCAPE is a feature-rich, highly scalable cloud contact centre platform designed to create seamless omnichannel customer experiences. Founded in Sydney, Australia in 2005, ipSCAPE has grown to become a leading provider of customer experience technology, offering powerful integration capabilities and AI-driven features that help businesses serve their customers better.
Benefits for your business
ipSCAPE combines omnichannel workflows, intelligent routing, and deep integrations so your teams can resolve enquiries faster and deliver a more consistent customer experience. With flexible scalability, it supports growth without forcing a platform change later.
At a glance
- Omnichannel communication. Voice, email, web chat, and emerging channels all in one platform.
- Intelligent dialler. Preview, power, and predictive dialling modes to optimise contact rates.
- CRM integration. Seamless integration with Salesforce, Microsoft Dynamics, and more.
- Real-time reporting. Customisable dashboards and wallboards for live performance monitoring.
See it in action
ipSCAPE overview
Key capabilities
Highlights from the platform — we'll tailor scope to your environment.
Omnichannel communication
Voice, email, web chat, and emerging channels all in one platform.
Intelligent dialler
Preview, power, and predictive dialling modes to optimise contact rates.
CRM integration
Seamless integration with Salesforce, Microsoft Dynamics, and more.
Real-time reporting
Customisable dashboards and wallboards for live performance monitoring.
Quality management
Call recording, monitoring, and PCI-compliant payment solutions.
AI-powered features
Virtual Agent Voice and intelligent algorithms for smarter interactions.
Features
Advanced integration capabilities
Our multi-channel cloud contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights — CRMs, BI, workforce tools, and more.
Teams
Continue to use Microsoft Teams with our ipSCAPE Teams integration.
Dynamics
Integrate with Microsoft Dynamics to combine contact centre and CRM.
Power BI
Enhance your statistics with custom reports based on your needs.
Payments
Take payments safely and compliantly with your current payment provider.
Salesforce
Improve the customer journey with CTI integration into Salesforce.
Zendesk
Improve customer service with CTI integration that simplifies your workflow.
ServiceNow
Give your customers the support they need, fast.
Speech analytics
Process customer recordings to improve communication and future interactions.
Workforce management
Maximise performance levels and competency for your organisation.
Ideal for
- Organisations that need a scalable, cloud-based contact centre
- Teams delivering omnichannel customer experiences
- Businesses requiring advanced integration capabilities
- Teams looking to leverage AI for improved interactions
- Operations that need robust reporting and analytics
Discover what ipSCAPE can do for you
Book a demo and see ipSCAPE in action with our solution architects.
Book a demo